The Ice Guys (“The Ice Guys,” “we,” “us,” or “our”) is a business operating in Edinburg, Illinois, providing bagged ice delivery, ice machine leasing, and ice supply for events and state fair vendors throughout Central Illinois.
We respect your privacy and are committed to protecting the personal information you provide when visiting our website, contacting our business, requesting services, or communicating with us by phone, email, or text message.
This Privacy Policy explains how we collect, use, protect, and disclose your information.
1. Information We Collect
We may collect the following information when you interact with our business:
- Name and business name
- Email address
- Phone number, including mobile phone number
- Billing, service, and delivery addresses
- Information about service inquiries, orders, deliveries, and ice machine leasing requests
- Communication preferences and SMS consent records
- Information voluntarily submitted through website forms, chat widgets, phone calls, emails, or other communication channels
- Technical information such as IP address, browser type, device information, and website usage data
2. How We Use Your Information
We may use the information collected to:
- Respond to questions, inquiries, and service requests
- Coordinate ice deliveries, machine leasing, and event ice supply
- Provide order confirmations, scheduling notifications, and service updates
- Communicate about existing or requested services
- Send promotional offers or business updates when you have specifically opted in to receive marketing communications
- Maintain customer records and improve our services
- Operate and secure our website and communication systems
- Comply with applicable legal obligations
3. SMS and Text Messaging
When you voluntarily provide your mobile phone number and explicitly consent to receive text messages from The Ice Guys, we may send messages related to your selected communication preferences.
These messages may include:
- Responses to customer inquiries
- Order confirmations and delivery updates
- Scheduling and ice machine leasing communications
- Customer service messages
- Promotional offers and service announcements, only if you separately consent to marketing messages
Message frequency varies based on your interactions with The Ice Guys and your selected messaging preferences. Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at (217) 525-1150 or jake@iceguysice.com.
Consent to receive promotional text messages is not a condition of purchasing goods or services.
We maintain records of SMS consent and opt-out requests as reasonably necessary for compliance and recordkeeping.
4. Mobile Information and SMS Consent Privacy
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with third parties or affiliates for their marketing or promotional purposes.
We may use service providers to help operate our communications systems and deliver messages on our behalf, subject to appropriate confidentiality and data protection obligations. These providers are not authorized to use SMS consent information for their own marketing.
5. Information Sharing
We may disclose information when reasonably necessary to:
- Provide services requested by customers
- Work with service providers supporting our website, customer management, scheduling, and communications
- Comply with applicable laws, regulations, or lawful requests
- Protect the rights, safety, and security of our business and customers
We do not authorize service providers to independently market their services using customer mobile information or SMS consent data.
We do not sell customer personal information.
7. Data Security and Retention
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, disclosure, alteration, or destruction.
No electronic storage or communication system can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary to provide services, maintain business records, meet legal requirements, resolve disputes, and enforce our agreements.
8. Your Privacy Choices
You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal and operational requirements.
You may unsubscribe from marketing emails using the instructions provided in those messages and may opt out of text messages by replying STOP.
9. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party technology providers. Their privacy practices may differ from ours.
We encourage visitors to review the privacy policies of third-party services they choose to use.
10. Children's Privacy
Our website and services are not directed toward children under 13 years of age. We do not knowingly collect personal information directly from children under 13.
If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy as our services, business practices, or legal obligations change.
Updates will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted is subject to the applicable policy.
12. Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact:
The Ice Guys
200 East Franklin St.
Edinburg, IL 62531
Phone: (217) 525-1150
Email: jake@iceguysice.com
Website: https://iceguysice.com