Terms & Conditions

The Ice Guys provides ice-related products and services, including:

• Bagged ice delivery for businesses, gas stations, ice merchandisers, and events
• Ice machine leasing for restaurants, bars, and other businesses
• Ice supply for state fair vendors and other events
• Related customer support and service coordination

Service availability, delivery schedules, pricing, and specific arrangements may vary based on location, availability, and customer requirements.

Customers may contact The Ice Guys to request products, delivery services, or ice machine leasing arrangements.

Pricing, delivery terms, quantities, equipment availability, and payment arrangements will be communicated as applicable to the requested services.

Any separate written agreement for equipment leasing, recurring deliveries, or commercial services will govern the specific transaction where its terms differ from these general website Terms.

You agree to use our website and communication channels for lawful purposes.

You may not intentionally interfere with website functionality, attempt unauthorized access to our systems, submit fraudulent requests, or misuse our services.

We reserve the right to restrict access or refuse service when reasonably necessary to prevent fraud, abuse, or unlawful conduct, consistent with applicable law.

Program Name: The Ice Guys SMS Messaging Program

Program Description

The Ice Guys offers an SMS messaging program for customers and prospective customers who expressly opt in to receive text messages.

Depending on the consent provided, messages may include:

• Customer service responses and inquiry follow-ups
• Ice order confirmations and delivery updates
• Scheduling information and appointment reminders
• Ice machine leasing and service communications
• Promotional offers, seasonal announcements, and service updates for customers who separately opt in to marketing messages

Consent to Receive Messages

By providing your mobile phone number and affirmatively selecting the appropriate SMS consent option on our website, chat widget, or another authorized opt-in method, you agree to receive the categories of text messages you have selected from The Ice Guys.

Consent to receive marketing messages is optional and is not a condition of purchasing products or services.

You may choose whether to receive marketing text messages separately from non-marketing service communications.

Message Frequency

Message frequency varies depending on your service requests, order activity, and communication preferences. Recurring messages may be sent to customers who have opted in.

Message and Data Rates

Message and data rates may apply. Your mobile carrier’s standard messaging and data charges may apply to messages sent and received.

Opt-Out Instructions

You can cancel the SMS service at any time by replying STOP to any text message from The Ice Guys. After you send STOP, you may receive a final confirmation message. No further messages will be sent under that messaging program unless you opt in again.

Help Instructions

For assistance, reply HELP to any text message from The Ice Guys. You may also contact us at (217) 525-1150 or jake@iceguysice.com.

Carrier Liability

Carriers are not liable for any delayed or undelivered messages.

Message delivery is subject to mobile network availability, carrier limitations, and other factors beyond our control.

Privacy

We respect your privacy and do not sell or share SMS opt-in data or mobile information with third parties or affiliates for their marketing or promotional purposes.

For more information about how your data is collected and used, please review our Privacy Policy: https://iceguysice.com/privacy-policy

By submitting an inquiry, requesting a quote, or contacting our business, you authorize The Ice Guys to respond through appropriate communication channels.

Submitting a phone number or general inquiry does not, by itself, constitute consent to receive promotional text messages.

SMS marketing communications will only be sent where the required consent has been obtained.

Service areas, available products, delivery windows, and equipment leasing opportunities may vary.

We will make reasonable efforts to fulfill confirmed service arrangements, subject to product availability, operational limitations, weather, transportation conditions, and other circumstances beyond our reasonable control.

Any service-specific agreement may establish additional terms concerning delivery, equipment maintenance, payment, cancellation, or customer responsibilities.

Website content, including text, graphics, logos, and other materials owned by The Ice Guys, may not be reproduced or used commercially without permission, except as permitted by law.

Third-party trademarks and other materials remain the property of their respective owners.

We make reasonable efforts to maintain accurate website information, but website content may change and is provided for general informational purposes.

To the extent permitted by applicable law, The Ice Guys is not responsible for losses caused solely by website interruptions, unauthorized third-party activity, or circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, or overrides applicable consumer protection rights.

Our website may contain links to external websites or services.

We are not responsible for the content, availability, or independent practices of those websites and services.

These Terms are governed by the applicable laws of the State of Illinois, without limiting any mandatory consumer rights or protections provided by applicable law.

We may update these Terms to reflect changes in our services, website operations, communication practices, or applicable requirements.

Revised Terms will be published on our website with an updated effective date.

For questions regarding these Terms, our services, or our SMS messaging program, please contact:

The Ice Guys
200 East Franklin St.
Edinburg, IL 62531
Phone: (217) 525-1150
Email: jake@iceguysice.com
Website: https://iceguysice.com

Privacy Policy: https://iceguysice.com/privacy-policy